FAQ's & Policies
When will my order ship?
- Items are shipped from different locations across Canada, and typically are shipped out within 5-12 business days from time of purchase. Orders during major holidays are subject to extra delays.
What happens if my order is damaged?
- This is rare, don't worry! Reach out to firstname.lastname@example.org and expect a response in two business days. Please include images, order number and details!
Can I cancel my order?
- Cancelling orders can only be done by reaching out via email; and must be immediately after ordering. Orders show on our end as “pending” for two hours, and after that time they cannot he adjusted as the order is sent in for production. You will know if your email cancellation notice was successful when you receive the email regarding order cancellation and refund from Shopify.
Do you offer returns?
- Due to COVID-19, returns will not be accepted. The site will be updated in the future when this changes.
- You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com